Thank you for shopping with LMS Gift Shop. We take pride in creating personalized products and carefully preparing every order. Please review our refund and return policy before placing your order.
Personalized & Custom-Made Products
Because personalized and custom-made products are created specifically for you, all sales of customized items are final.
We do not accept returns, exchanges, or cancellations for personalized products due to a change of mind, incorrect size selection, color selection, spelling submitted by the customer, or other customerprovided information.
Please carefully review all names, dates, photos, sizes, colors, spelling, and personalization details before approving or submitting your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item due to an error by LMS Gift Shop, please contact us within 7 days of delivery.
Please provide: • • • • Your order number Your name and contact information A description of the problem Clear photos of the item and packaging
After reviewing the issue, we may offer a replacement, correction, store credit, or refund, as appropriate.
Non-Customized Products
Eligible non-personalized products may be returned within 14 days of delivery.
To qualify for a return, the product must be unused, unworn, unwashed, and in its original condition and packaging.
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly fulfilled by LMS Gift Shop.
Original shipping charges are non-refundable unless the return resulted from our error.
Order Cancellations
Because we may begin purchasing materials, printing, engraving, sublimating, embroidering, or otherwise preparing customized products shortly after an order is placed, cancellation requests should be submitted as soon as possible.
Once production of a personalized item has begun, the order cannot be canceled or refunded.
Customer-Supplied Photos & Designs
Customers are responsible for reviewing the quality, spelling, orientation, and accuracy of any photos, text, names, logos, or other information submitted for personalization.
Colors may vary slightly between digital screens and the final printed, sublimated, embroidered, or engraved product.
Sizing
Customers are responsible for selecting the correct size before ordering. Please review the applicable size information before completing your purchase.
Customized apparel cannot be returned or exchanged because the wrong size was selected by the customer.
Refund Processing
When a refund is approved, it will be issued to the original payment method whenever possible.
Processing times may vary depending on the customer’s bank, card issuer, or payment provider.
Shipping Issues
LMS Gift Shop is not responsible for shipping delays caused by the carrier, weather, incorrect or incomplete addresses supplied by the customer, or circumstances outside our reasonable control.
If a package appears lost or has a delivery issue, please contact us so we can assist you with the available carrier information.
Contact Us
Questions or concerns regarding an order or this policy can be submitted through the contact information provided on our website.
LMS Gift Shop Custom Gifts Made Special for You